La Petite Spa Policy

Here is some information to make your visit with us as comfortable and enjoyable as possible.

 APPOINTMENTS:

To make an appointment, please call La Petite at 661-323-7700. To reserve your appointment time we do require credit card to place on file for all appointments. If you are redeeming a gift certificate please have your gift certificate number available at time of booking. Your card will not be charged, it is simply to ensure your reservation. If you need to cancel your appointment please do do 24hrs prior to your scheduled time to avoid your card being charged 50% of your missed appointment(s).

ARRIVAL TIME:

Please arrive 15 minutes early for your appointment as a courtesy for other clients and our spa staff. This enables you to sit relax have a glass of wine or our signature water and start unwinding. Our first time visitors will need time to fill out a short information form to better serve you during your spa treatment.

DELAYS:

If you are running late for your scheduled appointment, we appreciate being notified of your delay. In order to respect our clients schedules all service visits must end at their scheduled time.

CANCELLATIONS & NO-SHOWS:

We do require a 24hr cancellation notice on all appointments. If your appointment is scheduled less than 24hrs prior to your appointment, we require a 3hr cancellation. Should you need to cancel within the 24hr window, your gift certificate will no longer be valid. Non gift certificate appointments will be charged to your credit card on file at 50% of the price of your missed appointment(s). If using a series card the session will be counted as done. No-Show appointments will be charged in full. Emergency situations will be taken under consideration. Please be aware that we do not accept cancellations by e-mail.

NOISE:

At La Petite we strive to make your visit peaceful and relaxing. When visiting our spa please keep in mind that along with yourself other guests are seeking a quiet environment. Additionally, we ask that you keep all cellular devices off or on silent as to not interrupt treatments in session. You are asked to please step outside or into our boutique area if it is necessary to call or make a call.

CHILDREN:

To respect our guest’s quiet time, children are welcome by appointment only. All children under the age of 18 must be accompanied by an adult and have parental consent before receiving any spa services.

PRICES:

Prices are subject to change without notice.

GIFT CERTIFICATES:

Please present gift certificates, SpaFinder cards upon your arrival. Gift certificates never expire, however, all gift certificates over 1 year old will still be redeemable with an additional charge to equal the current price for service.

SALES:

All sales are final. There are no refunds on services, product, or gift certificates. Unopened products may only be exchanged.

PAYMENT:

La Petite accepts the following credit cards: Visa, Master Card, American Express. Debit cards, cash and checks are also accepted. There will be a $25 fee on all returned checks. Spa Finder/Wellness cards are accepted only on regular priced treatments, skin care, and boutique items. They cannot be combined with any other offers.

GRATUITIES:

Gratuities are not included in spa services. Gratuities are left to your discretion and generally range from 15%-20% per visit.

RIGHT TO REFUSE SERVICE:

La Petite reserves the right to refuse service to any disorderly or inappropriate client. La Petite determines what is disorderly and inappropriate and may lead to expiration of a treatment.

 

Thank you for choosing La Petite